Last Updated: [8/10/2026]
Applicare Dubai aims to provide reliable and professional appliance repair services. This policy explains our approach to appointment cancellations, service charges, spare parts, and refunds.
Appointment Cancellation
Customers may request cancellation of a scheduled appointment by contacting Applicare Dubai as soon as possible.
We recommend providing reasonable notice so that the appointment can be rescheduled and our technician’s time can be managed efficiently.
Rescheduling
Customers may request to reschedule an appointment by contacting us before the scheduled visit.
Subject to technician availability, we will make reasonable efforts to arrange another suitable appointment time.
Technician Visit & Inspection Charges
Where an inspection, diagnosis, or service visit has already been performed, any applicable inspection or visit charge may be non-refundable once the service has been provided.
The applicable charge will be communicated to the customer where required.
Repair Cancellation
If a customer decides not to proceed with a repair after diagnosis or quotation, any applicable inspection or visit charge may still be payable.
If repair work or parts have already been approved and installed, cancellation or refund eligibility may be limited.
Spare Parts
Special-order or customer-approved spare parts may not be refundable once ordered, purchased, or installed, where the part cannot reasonably be returned to the supplier.
If a supplied part is defective and is covered by the applicable warranty, Applicare Dubai may inspect and, where appropriate, repair or replace it in accordance with our Warranty Policy.
Refunds
Where a refund is approved, the refund method and processing time will depend on the original payment method and applicable circumstances.
Approved refunds will generally be processed through the original payment method where reasonably possible.
Non-Refundable Services
Services that have already been fully performed generally cannot be refunded simply because the customer later changes their mind.
This does not affect any rights or remedies that may apply under applicable law.
How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund review, contact:
Applicare Dubai
Dubai, United Arab Emirates
Phone: [+971547372133]
Email: [info@applicaredubai.com]
Please provide your name, contact number, appointment details, and reason for the request.